Shipment*
1. We advise you to choose the express company depends on the customs and the post office.
EMS: 5-14 days.
UPS: 3-5 days.
FedEx/DHL/TNT: 3-7 days,
China post air mail: 7-20 days,
Please leave exact address so that we can ship to you.
2. To ensure you receive upon minimum tax, we can declare as “gifts or sample” with low value.
*Combine shipping discount*
We REDUCE AUS2.00 on shipping cost for each additional item.
Please let us know once all you bids end and we will arrange a combined invoice.
Pay accordingly and we will then arrange combine shipment.
Please note that only the auctions in same currency can be combined.
All free shipping products don’t offer discount.
*Payment*
1.We accept AliPay/TT/MoneyGram/Western Union.
2. The buyer is responsible for any tax and/or duty charged in their country.
*Returns*
We do our best to server our each customer the best that we can.
We will refund you for items returned within 7 days of you receiving them for any reason.
A full refund will be given if items are returned in their original condition..
Merchandise which is damaged or missing components is not refundable.
Buyers are responsible for return shipping with proper packing.
On receiving items, we will refund you immediately.
* Warranty & Maintenance*
We provide 1 month replacement and 12 months maintenance warranties.
Items can be replaced during the first month or maintained for the first year.
Buyers are only responsible for the return shipping fees for warranty items.
(in most cases, buyer will only have to return the problem components rather than the entire package.)
Before returning items, please make sure you get our (the seller’s) return address, and write “gift” on the delivery detail sheet.
Please use regular postal service and send us the tracking number.
As soon as we receive the items, we will repair or exchange them ASAP.
*Feedback & Service*
Dear buyers, we appreciate your business, if you are satisfied with our service, please leave us a positive feedback.
Please contact us before leaving a negative feedback, giving us a chance to resolve your problem. We will of course satisfy you.
Simply leaving negative or neutral feedback can’t solve the problem.
Once you leave positive feedback for us, we will return the same to you immediately.
Office Open: Mon-Fri 9am-6pm (GMT+8)
Office Closed: Sat, Sun and All major Holidays