Welcom to Missudress Factory
Our factory feature:
1. Excellent Quality - Superior Fabric, Dedicate Craftsmanship, Accurate Measurement & Complete QC system.
2. Competitive Price - More quantities, more discount.
3. Fast Delivery Shipment within 10 working days after order placed. Normally, we use DHL as shipment method. It will take 2-4 days to reach worldwide.
4. High quality satin Taffeta Chiffon Organza According to the different dress we chosen fabric.
5. Full Refund unconditionally for any quality issue Full refund will be honored & Return shipping cost will be our responsibility.
Color chart
How to measure:
Custom Made Size :
If you need custom-made size, please refer to our measurement description in the above, then give us your measurement as follows in CM or INCH:
1. Bust:__________
2. Waist:_________
3. Hip:__________
6. Shoulder to shoulder:______
7. Shoulder to nipple:_______
8. Nipple to nipple: ________
9. Shoulder to waist:_______
12. Shoulder to floor ( with shoes on ):________
Height ( from the top of your head to floor without shoes):_____
Notice:
1. To choose standard size, please kindly indicate the US, UK or Europe Size standard clearly.
2. To make custom made size, if you do not know how to measure yourself exactly, please ask tailor to help you to measure it carefully.
3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you see.
4. Please indicate the item code when you order accessories, it would be extra US 25 for each of them.
5. There will be US20.0 extra cost for plus size or complicated changing design service on the model.
Return Police:
Order Cancellations
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4.Once your order has been shipped, it can no longer be cancelled.
Returning For Replacement or Refund
1.Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
2.If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.
Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible
Return Process
1.Submit a return request to seller within 15 days of your orders shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from my shop.
2. Once our sellers has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3. Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
Question and Answer:
1.Q: What is your shipping way?
A: To make sure all the buyers could get the parcel in time and safely, most of our parcels are send by HK DHL and EMS, expect some countries (Russia, and Middle East) which have troubles with custom clearance, we send by EMS only. Please kindly noted.
2.Q: What is the tracking that you supply on the website is not correct?
A: Since the parcels are send by HK DHL, we need to ship the parcels to Shenzhen, then transport to HK, and then from HK to the destination. So the first tracking number that we supply is temporarily, when parcel arrive HK DHL, they will change the AWB and give us the updated tracking number. We will updated the tracking number to you by message or email, and following the parcels for you.
3.Q: Why we still dont receive the parcel after the parcel sent out for a long time?
A: The most reason is the delay while custom clearance. For our buyer dont pay big tax when you get it, we will apply a low value at the custom, but if the custom is strict, the parcel will be delay or return when transport to HK, another reason is when the parcels be return, we have to arrange resend the parcels. Please dont worry, for sure we will send the dresses to you as soon as possible.
4.Q: Need the dress for Party, Wedding, or Urgently.
A: Since we are manufactory, we have lots of orders and they are complicated. If you have urgent requirement please confirm with us before you make the order, because most of our products are hand-make, rush time sometimes will cause the dress is not perfect, and this is not good for the both size, we dont want any defect dress send out from our factory. Hope you could understand us.
5.Q: Can I have custom-made size?
A: Yes, we can accept custom-made size, but custom-made size has extra cost $30 for patterns and it will takes 20 to 30days. If you could accept, we could make for you.
6.Q: Do you make OEM?
A: Client only need to pay $100 at the first and supply you design of the label, we will make the label for you on all the dresses that you buy from us, and dont need to pay extra fee( expect client change the design of the label).
7.Q: Your size chart is according to what standard?
A: The size chart that you saw from our website is USA standard size chart, please choose the size according to our size chart for avoid any mistake for the size.
8.PS: Regarding the buyers from Russia and Brail, we can only ship by EMS. If you need the dress urgently, please do not make the order as we cannot control the time of shipping and custom clearance. Thank you!
