1: Free shipping: Most products in our shop, we use China post air mail, it takes around 12-30 days depend on different country. Please understand China post air mail updates information very slowly, please donn;t worry if you cann;t find any track information on the website. it is just update information slowly. you will get it in the time range. : ) If you are worried, please feel free to contact me send me message.
2: If you need the item URGENTLY, please choose express: TNT, UPS, DHL or FEDEX, it takes around 3-5 days depend on different country. But this need extra shipping. Please contact me before place order .
If you order in large quantity(depend on different item), even though you choose China post air mail, we will use fast express like TNT, UPS, DHL or FEDEX.
1. Please contact us once you found any problem of the our products. we suggest you contact us in 4 days since you received the package. we do not accept any refund or return after 4 days. please contact us as soon as you have any question ! : )
2. All returned items MUST BE in the original packaging and Please PROVIDE us with the shipping tracking number, specific reason for the return, and your order number.
3. We will refund your full amount, upon receipt of the item in its original condition and packaging with all components and accessories included.
4. Return shipping is to be paid by the Buyer.
5. As the shipping might takes much long time(15-30 days), so it might be have some problem during the transation:eg: jewellery is broken, crashed... please just feel free to contact us once you find this. we will resend you one or refund you depend on style.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important for us. it is our power to provide more excellent service.
So if you like our item, please leave us some encouragement! thank you !
We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
If you are not satisfied with our products and not letting us know what's the problem but only leaving a negative feedback, this will be helpless for address the problem. you will gain nothing and not get a satisfied Remedial measures. please let us know, we will give you a satisfied refult. we hope both of us happy in our shop!
We deeply understand that it is not easy to shop online. As we maily sells Beautiful and romantic stuffs for our dear Bridals(girls), so we hope every Dear buyer in our shop have a pleasent shopping experience. we hope you can find any stunning stuff in our shop to use on your great big day! Your preference is our honor . : ) we will check every item before we ship out, we use bubble wraps to protect your item.
we have our parterner who take responsiblity for pre-sale and after-sale, if you have any question , please feel free to send us message. our mission is to commit honesty&pleasent shopping envirement .
please feel free to email me !