Q: Does this dress come in another color?
A: This style only has one color as picture, because all the pictures which posted on our site were took from the real model. If you want to own your ideal dress in your favorite color and measurement, then you can place a custom-made order.
Q: How is the quality of your dress?
A: Our company is specializing ladies' dresses over 4 years in China. It is just because of the reliable quality and exquisite workmanship of our products that we can exist so long and become even stronger. We inspect every dress carefully before the dress ship out.
Q: Is there anything special of your dress?
A: All of our dresses you see were designed by our own professional designing group, which means each of our styles is unique in this world! As you see in the photos, we also hired beautiful models to demonstrate our dresses. In addition, we are factory sell to you directly, so the prices are fairly low compared with the market price.
Q: Will the real dress look different from the picture?
A: We 100% guarantee that the design of the dresses are exactly the same with in the picture in our website. However, due to the differences in lighting and computer monitor settings, the color of a few styles may be a little bit different. A well-set CRT monitor may best show our dress colors.
Q: How do I wash or iron my dress?
A: Because our dresses are well-made with very complicated workmanship, we don't suggest you wash our dresses in washing machines. In fact, formal dresses look best in their original conditions and need not to be washed often. If you do want to wash them, dry-cleaning is the best choice. The second choice is to wash them softly in cold water by hand.
Q: Can I order a custom-made dress from your store?
A: Yes, now we offer custom-made service to our buyers. But the price for a custom-made dress is higher and takes longer time to deliver. Besides, you need to provide us some important measurements of yours.
Q: What should I do if I haven't receive my purchase?
A: If you haven't received your purchase, please be patient. Your purchase may reach your hand in the next few days. Meanwhile, please contact the shipping company by your side or contact us for help, we will try our best to help you. If your purchase was lost, we will send you a new one.
Q: As I need it urgently, Do you have overnight shipping ways?
A: Generally we'll dispatch the dresses within 24hours after your payment cleared, You can tell us if you need it urgently, then we'll try to select a overnight shipping way for you. But we are not sure the item will arrive on time completely, because the international shipping is hard to control.
Q: What should I do if the dress I bought does not fit me?
A: We are glad to help you exchange the dress, but buyers are responsible for all the shipping charges. Dress must be new with tag and send back within 24 hours after the package signed.
You can choose picture shows color or choose any color on color card,Then only need tell us you like the color serial number is __??__ or the color name .
Currently, you can pay using Moneybookers, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000. More payment options will be available on AliExpress in the future.
Buy more save more. If you buy two or more items together.We are glad to offer combined shipping discount to you, you will save shipping cost greatly.
1.The dress could be finished in 10-20days. During the special holiday like Chinese Festival Holiday,National Holiday,the shipping time will a little longer.
2. The shipping time is based on shipping method. It will take 3-4 working days around for UPS,DHL,FEDEX,7-12 working days for EMS, TNT.
3. Free shipping refers to EMS.
A. The dress does not include any accessories such as gloves,wedding veil and the crinoline petticoat (if these accessories show on the pictures) .
B. Color may vary between different CRT and LCD screens.we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
C. Please give me your exactitude size and color when placing an order, and I am very happy to process returns when necessary ,in order to make the gown very fit with you
D. Before ordering, please read this listing carefully and ask all your questions.1) We reply to messages within 24 hours (except weekends and holidays).
2) Please do not hesitate to contact us if you have any questions at any time.
3) If you contacted us and did not receive a response within 24 hours (except weekends and holidays). It is quite likely that we did not receive your message or email. This happens occasionally. Please contact us via Aliexpress message again.
4) As we are running Aliexpress business, any of your opened case, disputes or feedbacks will damage our Aliexpress credit. If you have any concerns or inquiry, please feel free to contact us rather than directly open any cases nor leave any neutral/negative feedback. You are also welcome to contact us for more solutions. We would like to offer any help as far as we can. We value every customer and guarantee satisfaction.
We are wedding dresses design and manufacturing company for more than 4 years,the most part of our business practice is to manufacture bridal gowns for USA, UK, Germany, and others Europe areas.All our products are made of top materials(satin, chiffon, organza, tulle, taffeta, georgette, silk, polyester etc),and with very good workmanship.
We know the dress for your Special Day! We will do our the best service to make your dress. Your satisfaction is our best wishes! IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US, we will reply question within 24 hours.
Supplier Promise
Returns:
We do our best to serve our each customer the best that we can.
We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.
Merchandise which is damaged or missing components is not refundable.
Buyers are responsible for return shipping with proper packaging.
On receiving items, we will refund you immediately.
Warranty &Maintenance:
We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.
***** Buyers are only responsible for the return shipping fees for warranty items.(In most cases, buyer will only have to return the problem components rather than the entire package.).
Before returning items, please make sure you get our (the seller’s) return address, and write “gift” on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.