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PAYMENT:
1. Full payment must be made before our shipment
2. The buyer is responsible for any tax and/or duty changed by their country.
In order to ensure you receive you order tax free upon import, well declare it as a Gift with a lower value. This lower price does not reflect the total price you paid or market value of the product and may not apply to countries with difference tariff rules.
SHIPPING:
We will prepare your goods after we receive your payment , and give you a tracking number after we send out your goods.
1. We only ship your parcel strictly upon you confirmed mailing address . We are not responsible for missing parcel with unconfirmed mailing address .
2. We ship the items within 3 business days from Monday to Friday ( China Time ) after payment.
Most items would be shipped within 3working day ( except public holidays and unexpected things ) by airmail or EMS ( Express Mail Service ) .
3. The estimated delivery dates are 15 - 20 days by small package , 5 - 7 day by EMS Our experience is that some parcels take longer time due to delay of customs clearance and public holidays / climate and local events .
4 . If you do not receive the parcel after 30 days of mailing date and it needs another 20 days to track the missing parcel .
RETURNS:
1.Please contact us if there is any problem within 4 days of receipt . If the item is damaged / lost during delivery , or if defective / wrong item shipped , please inform us within 2 days of receipt in detail . We will refund in full based on the confirmation of post office .
2.Please send us the item in original condition first and we will refund the payment on time when we receive the item .
3.If there is no item in stock and you disagree to replace with the similar item , we will refund in full .
4.Before we refund the payment , the item should be returned in original condition and the return
postage is charged by the buyer .
FEEDBACK:
We hope you can give us positive feedback . If you are not very satisfied , pls email us at once , saying our shortage , so we can improve continuously our service and product quality .
If you plan to give us neutral / negative feedback , pls don`t take action hastily , we think giving a neutral / negative feedabck is not your purpose . Your purpose is to tell us of your dissatisfaction , if in the action you allow us to know that we are inadequate in our work , we think we will definitely give you a satisfactory solution asap ,your patience and understanding is appreciated in the course we improve our business .