We know that the current international express company's power is very strong, so the package is be improved before we prepared to shipment, and we are going rigorous test in order to reach stronger requirements of express delivery. It increases our cost, but when we think about the mood and feelings of our guests to open the package to see our items, it is enough to make us feel good. This is what we must do.
Payment
1. For policy reasons, we only accept payment via Escrow.
2. For safe problem, please confirm it to Escrow after you received it.
Shipping Policy
1. All the orders will be delivered in 1-3 workdays.
2. After we delivered, for convenient checking, we'll supply the order number.
3. Our methods of shipment have China Postal Parcel, EMS, DHL, UPS, TNT and so on. Please reference Shiping Cost about detail fees.
3.1 Under normal circumstances, the time of China Postal Parcel is about 20-30 days; In some areas, it only needs 12-25 days, for example, American, Australia, Canada, United Kingdom.
3.2 The delivery time of EMS is about 7-12 working days.
3.3 The delivery time of DHL, UPS, TNT is about 5-8 working days.
4. You can choose EMS(some products need to collect freight), DHL, UPS and so on, if you want to receive the product quickly, it takes a little fees. (If any problem, we will inform you on time.)
5. We are responsible for import duties and other charges of any country, but we will try to avoid these.
6. Please make a confirmation immediately after receiving the products.
Return Policy
1. Please be responsible for the return-shipping fee.
2. Please make sure all the return products are new and never use.
3. If the products you received are not your order or lack of it, please contact us quickly.
4. If there is any problem of the goods, please contact us in 3 days.
5. We will return all your money except the shipping and handing fees after we receive your return items.
6. We will deal with the refund in 2 business days when we get the info from you.
Feedback
Thank you so much for your trust and Support for Eternal Beauty website.
As a specialized wholesalers e-commerce website around the world to provide quality products, Eternal Beauty trading company has been working to provide consumers with quality products with high quality and cost-effective, and attaches great importance to the continuous improvement of service standards. So, if our goods and services to make your a feeling of satisfaction or surprise, we hope you can give an affirmation and 5-star rating for our performance, and in a timely manner to share with other users; If you feel you are still not satisfied, we also welcome your timely feedback or complaints to the customer service department of the Eternal Beauty network, we must be the first time to be responding, until they make you satisfied.
Because we are really care about you.
Because it's really important for us that degree of satisfaction of you and all of members.
Heartfelt Thanks
Eternal Beauty Team