Return policy Accept return for any quality issue, Full Refund will be honored & Return shipping
cost will be our responsibility. (100% money back)
A. Quality Issues
1. If our staff finds that the merchandise is defective as described, you will receive
a refund for the purchase price plus shipping and handling fees.
2. If we find that the merchandise is not defective in any way or has been misused,
then the merchandise will be shipped back to you with no refund.
B. Size Issues
Please be aware that due to the nature of the handwork required, the finished gown
may vary approximately 1" in either direction of specified measurements.
1. All dresses are made or come with margins for altering and tailoring if desired. If
the dress size did not arrive in the specification as one ordered, one can choose to
make the adjustments at a local tailor, in which case we will reimburse the tailoring
costs as long as the costs does not exceed the original price of the dress by 50%. If
the tailoring costs exceed the original price of the dress by 50%, we will reimburse
only up to the amount equal to 50% of the dress`s original cost.
2. We provide a modification service for our customers, who can send back the dress
and get the dress modified within 7 working days. In this case, we are responsible for
all shipping costs.
3. Customers can also return a dress with measurement errors, and will receive a
refund for the purchase price plus shipping and handling fees. |
Notice 1. To choose standard size, please kindly indicate the US, UK or Europe Size standard clearly.
2. To make custom made size, if you do not know how to measure yourself exactly, please ask tailor to help
you to measure it carefully.
3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we
can not guarantee that the color of our products will be exactly the same with the photographs you see.
4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are
the buyer`s responsibility.
5. There will be US$30.0 extra cost for plus size or complicated changing design service on the model.
6. The offer is not including any accessories like veil, petticoat, gloves, etc without special notice, if you want
buy some accessories, please kindly contact us when you place the order.
7. For the sake of timely delivery, it is deeply appreciated with your kind providing the date of your wedding
or party in the column of "order remarks" when you proceeding the order check. |
