Return Policy
We do our best ot serve our customers the best that we can.We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer shoulder make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we wil not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.
Sizing or Fit Issues
As all of our dresses are hand-sewn and customer tailored, the finished gown many vary by approximately around 1 inch in the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.
Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, pleasee contact us to see if a return or refund is possible.
Feedback
Your satisfactions and positive feedback is very important to us, Please leave positive feedbackt and 5 stars. If you are satisfied with our items and services, if you have any problems with our itmes or services, please feel free to contact us first before you leave negative feedback, We will do our best to solve any problems and provide you with the best customer services.