1. Standard Size:
a. To choose standard size, please kindly indicate Size standard clearly.
b. Please choose color and size carefully (according to and follow the Color Chart and Size Chart) when you place orders for your dresses.
c. Please list your color and size in the column of `order remarks` clearly when you place orders.
2. Custom-made Size:
All dresses can be custom-made without any additional costs in our store. We strongly recommend you have your exact body measurements taken by a professional with your under wear on before buying dresses from us online. Please follow the Measurement Instructions, and start to measure yourself carefully.
Please do not forget to leave us your measurements, for Example:
1. Bust = (37 inches or centimeters)
2. Upper Bust = ( )
3. Under Bust = ( )
4. Waist = ( )
5. Hips = ( )
6. Shoulders(Shoulder to Shoulder) = ( )
7. Neck (when your dress has a high collar)= ( )
8. Nlpple to Nlpple = ( )
9. Arm Length(If your dress has a long sleeve ) = ( )
10. Arm Hole= ( )
11. Waist to Hem= ( )
NOTE: If you gave us more your measurements,we will provide more suitable dresses for you.
Payment methods ACCEPTED
Please claim and pay for your winning items within 7 days. We accept the following payment methods:
1. Paypal.
2. Bank Deposit (Commonwealth Bank)
Shipping Information for Tailor-Made Dresses
Whether you choose a standard size or give us your custom measurements, all our dresses suits are personally tailored for you from scratch. Because of this,shipping timeand ourreturn policyare different for these special items.
Shipping Time
Total Shipping Time is based on the time it will take to tailor your dresses + the time taken for the finished dress to be shipped to you.
Formal Dresses
It will take5-7working days to tailor your dresses by professional dressmaker. It will then take about3-8working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT ,etc) standard.
Wedding Dresses
It will take 5-10 working days to tailor your dresses by professional dressmaker. Also it will take about3-8working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT ,etc) standard.
Returning for replacement and refund
All returns must be sent within 7 days of the shipment being delivered. We only accept dresses in their original condition- unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. Please provide a detailed explanation in the return package.
1. Quality Issues:
1. If our staff finds that the merchandise is defective as described, you will receive a full refund.
2. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.
2. Size Errors:
Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.
1. All dresses are made or come with margins for altering and tailoring if desired. If the dress size did not arrive in the specification as one ordered, one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 50%. If the tailoring costs exceed the original price of the dress by 50%, we will reimburse only up to the amount equal to 50% of the dress`s original cost.
2. We provide a modification service for our customers, who can send back the dress and get the dress modified within 7 working days. In this case, we are responsible for all shipping costs.
3. Customers can also return a dress with measurement errors, and will receive a full refund.
3. Color Errors:
If the color of the delivered dress is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by one`s display monitor. Please purchase our fabric for confirmation before ordering your dress.)
However, any errors regarding size/color that were made during purchasing of our products will not be eligible for refunds.In this case, we can provide a size modification service to our customers for free, with customers only paying for the shipping fee. A dress modification is normally done in 7 working days.