Customer Notice:
If you have any questions about the shipping time & defective quality& items no received, pls do contact us first before leaving a negative feedback, we can give you a satisfied answer & resolution.
Payment:
1) Full payment must be made before our shipment
2) Before buying, Please make sure your address is correct. Or not, please correct it before payment.
3) Please leave note in when making the payment if you have any special request (colors/size).
4) A phone number is recommended for a more accurate delivery.
Shipping:
We will prepare your goods after we receive your payment , and give you a tracking number after we send out your goods.
1. We only ship your parcel strictly upon you confirmed mailing address . We are not responsible for missing parcel with unconfirmed mailing address .
2. We ship the items within 3 business days from Monday to Friday ( China Time ) after payment.
Most items would be shipped within 3working day ( except public holidays and unexpected things ) by airmail or EMS ( Express Mail Service ) .
3. The estimated delivery dates are 15 - 20 days by small package , 5 - 7 day by EMS Our experience
is that some parcels take longer time due to delay of customs clearance and public holidays / climate and local events .
4 . If you do not receive the parcel after 30 days of mailing date and it needs another 20 days to track the missing parcel .
RETURNS:
Please contact us if there is any problem within 4 days of receipt . If the item is damaged / lost during delivery , or if defective / wrong item shipped , please inform us within 2 days of receipt in detail . We will refund in full based on the confirmation of post office .
Please send us the item in original condition first and we will refund the payment on time when we receive the item .
If there is no item in stock and you disagree to replace with the similar item , we will refund in full .
Before we refund the payment , the item should be returned in original condition and the return
postage is charged by the buyer .
FEEDBACK
We hope you can give us positive feedback . If you are not very satisfied , pls email us at once , saying our shortage , so we can improve continuously our service and product quality .
If you plan to give us neutral / negative feedback , pls don`t take action hastily , we think giving a neutral / negative feedabck is not your purpose . Your purpose is to tell us of your dissatisfaction , if in the action you allow us to know that we are inadequate in our work , we think we will definitely give you a satisfactory solution asap ,your patience and understanding is appreciated in the course we improve our business