Welcome to Suzhou Love Forever
Measuring ( For custom made jacket )
Please do the size and color by the flowing format:
Size unit: inches or cm
1.Full Bust = _____inches
2.Waist = _____inches
3.Armseye= ____inches
4.Nipple to Nipple = _____inches
5.Shoulder to Shoulder = _____inches
6.Length shoulder to bust = _____inches
7.Arm length= ____inches
8.Bicep= ____inches
9.Upper arm length= ____inches
10.Length of Armpit to elbow= ____inches
Standard Size Chart
Color Chart
Delivery Time
1) : order confirm and materials ready in 1 day
2): platemaking + tailor in 1 days
3): latheman in 2 days
4): handwork( sew beadings or coloring the meterial or embroider) in 2 days
5): QC check in 1 day
1. Products will start to be made and delivered only after payment has cleared and all the measurements and the color and the detail offered
2. usually custom-made dresses can be finished within 10-15days
3.after dress finished inspectors will check and even alter them
4.qualified Products are delivered via DHL/TNT/ENMS international express mail service and customer will be informed by email or in the order online.
Shipping Time
In general. the shipping time will be like this below if not met with Unforeseen circumstances,such as bad weather, parcel lost and custom etc.
1.China post airmail:15-30DAYS
2. FEDEX:5-10DAYS.
3. TNT :5-8DAYS
4. DHL:4-7DAYS
5. UPS:3-5DAYS
6. special line shipping company:7-10days
We will inform you of the tracking number right after we send the item.
Packaging
Our products are packed in plastic bag. Or if you have any special requirement, just tell us, we will pack according to your requirement. general size is 40cm*15cm*10cm
Return Policy
Order Cancellations
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.
Orders canceled 1-2 days after payment confirmation will be eligible for a partial refund consisting of the
full shipping cost and 50% of the product purchase price.
Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the fullshipping cost.Once your order has been shipped, it can no longer be cancelled.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage"
documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to bemade easily.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Overdue Products
If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue
product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the dress isnot returned, only the shipping fee is paid by customers.
Return Process
1) Submit a return request to seller within 15 days of your orders shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval fromour shop.
2) Once our sellers has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return isconfirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.