Q: I am a new buyer here, I want to buy your product, but how can I place the order and pay for it ?
A: here are some useful web links, maybe it can help you:
How to make an order?
http://help.aliexpress.com/how_to_place_order.html
Accepted payment methods
http://help.aliexpress.com/payment_method.html
Q:when and how do you ship my goods out ?
A: we ship your goods out within regulated period and usually shipping out by China Post Air Mail for free .If you need the items ASAP, we can shipping out by DHL, EMS and so on and by DHL or EMS... according to your choose.The charge of Express postage depend on the weight of your order. Besides, if you order big quantity, please contact us AND if you require other shipping way, please contact me or leave a message and we will reply you in 12 hours, if not online.
Q:how do we track where my items are and how long reach ?
A: Please check information as below and usually the China Post Air Mail is slower both in delivery time and updated information on line than EMS DHL...and also you can contact us to help you track where the items are and we will reply you in 12 hours.
* free shippingby China post air mail, Hong Kong post air mail:
it needs 10-40 days to arrive.
*shipping by EMS : it needs 5-15 days to arrive.
*shipping by DHL, UPS: it needs 5-10 days to arrive.
most of time, shipping time depended on the local Customs and distance from china and the Courier Company.
If you don’t receive your item on time, please contact us immediately for further assistance. Thanks for your understanding.
Q:Which country do you ship free?
A: Package less than 1 Kg will be shipped by China Post Air Mail which is free shipping to the 26 countries as following:
United States; United Kingdom; Australia; Brazil; Canada; Italy; Turkey; Spain; Malaysia; France; Russia; Sweden; New Zealand; Norway; Switzerland; Japan; Thailand; Ireland; Israel; Belgium; Poland; South Korea; Austria; Germany; Denmark; Singapore.
Q:Can I use free shipping if my country is not in 26 free shipping countries?
A: You can leave message to us or contact us directly to modify the price. Usually, it takes about 15 to 39 days to arrive via China Post Air Mail.
Q:How can I find your store next time?
A:We suggest you add our store in your wish list, it is easy, just see the upper left of this page, please find and click”Add to store list”, and you will find us easily next time when you sign in Aliexpress.
Feedback:
1. Your satisfaction is our final goal;
2. Please feel free to contact us anytime if you have any questions. We will try our best to help you;
3. If you are satisfied with our service, please rate the details of the transaction and leave us a positive feedback. We will do the same for you. If you have any questions, please contact us first, we will work with you to solve any problems.
If have any questions or needs,
please do not hesitate to Email us.
Please feel free to email us, We will reply you As soon as possible!