1. How long it may take for preparing the dress after my
It takes about 12-18 days for dress preparing, after payment and
Matching petticoat/crinoline: $30
Matching veils: $30 (white or ivory color),
Matching purse: $20
Matching gloves: $15
MatchingNude Bra:$30
The measurements we need :
1.Full Bust =___inches/cm
2.Waist =___inches/cm
3.Hips =___inches/cm
4.Shoulder to Shoulder =___
5.Length shoulder to bust =___
6.Front Length Shoulder to Waist =___
7.Outer Leg =___ (from waist to floor with your shoes on)
8.Natural Height =___ (from the top of head to floor without shoes)
9.Dress color =___ (Any color choose)
some dreses need a jacket or sleeves . then we will need more measurements :
bicept
arms lengh
arms eye
shoulder to shoulder
shoulder to bust
neck
besides :
All the bust, waist ,hip are the of circumference,not just front or back length .
bust--measure around your fullest part of your bust
waist-measure around your smallest part of your waistline
Hip-measure around your widest part of your hips
neck--measure aroud your fullest part of your neck
you can choose color from this color chart
Return Policy
Order Cancellations
We understand that ordering a dress for your special occasion is an important
undertaking, and our cancellation policy was created with this in mind.
However, it is important to note that our dresses are made to order, and once
the creation process has begun the materials cannot be reused. The good news is
that after placing your order, there is still time to make up your mind. Please
refer to our cancellation policy below for details.
Our Cancellations Policy
Orders canceled within 24 hours of payment confirmation* will be eligible for a
full refund.
Orders canceled 1-3 days after payment confirmation will be eligible for a
partial refund consisting of the full shipping cost and 50% of the product
purchase price.-
Orders canceled after 3 days of payment confirmation will be eligible for a
partial refund consisting of the full shipping cost.
Once your order has been shipped, it can no longer be cancelled.Returning For Replacement or Refund
Yoursatisfaction is of utmost importance to us. Upon the arrival of your package,
we encourage you to check and make sure that the dress has been made to your
order specifications. Try on your dress as soon as possible without removing
the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they
are in their original condition - unworn, unwashed, unaltered, undamaged,
clean, free of lint and hair and with tags intact and attached
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for
defective, damaged or mis-shipped items. If you believe your items were damaged
during delivery, you must first obtain "Proof of Damage"
documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may
vary by approximately one (1) inch in either direction of the specified
measurements. To ensure that your dress will still fit you perfectly, our
tailors have created all our dresses with additional fabric in the seams to
allow minor size modifications to be made easily.
Dress is not the size you ordered
Shouldyour dress size differ from the specifications of your order by more than one
inch, we encourage you to find a local tailor to make adjustments, and we will
gladly reimburse you for up to 100% of the product price in tailoring costs. If
you choose this option, please remember to request a receipt from your tailor
as a copy of it must be provided when requesting reimbursement.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be
returned or exchanged.
As our dresses are made with additional fabric in the seams, you can make minor
adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing
request, resizing may not be possible.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on
color chart of my shop. Slight color mismatches between the color of your dress
and the color shown on screen may not mean that the dress is defective or
misshipped. However, if you are confident that you have received the item in a
wrong color, please contact Customer Service to see if a return or refund is
possible.
Overdue Products
If for any reason, your order was not shipped within the time stated and arrives
late, but not by more than 10 days, you will be eligible for a complete refund,
or a 30% reimbursement upon the delivery of the overdue product. If the product
is overdue by more than 10 days, customers are eligible for a full refund. If
the dress is not returned, only the shipping fee is paid by customers.
Return Process
1)Submit a return request to seller within 15 days of your order’s shipment*.
Include an explanation and photographs documenting the reason for the return.
Returns will not be accepted without prior approval from my shop.
2)Once our sellers has approved your request, please send the item and the
completed Product Return Form back to us as soon as possible.
3)Once received at our facility, your return will be processed in 3 to 5 business
days. Once your return is confirmed and inspected, please allow up to two
billing cycles for it to be credited to your account. Items returned in
unacceptable condition we will not be processed as refunds and will be shipped
back to
Refund Policy:
You may return the item to get refund(exclude shipping fee). You must send it back in original condition
within 3 days after received. Return shipping in your expense.
No credit will be
issued on
items damaged due to shipping problems and any other situations beyond our
control. The shipping company is liable for shipping negligence and you request
damages from the shipping company
Feedback:
If you are be satisfied with our goods,please give us a positive
feedback,thanks!!!Please Note:
Color Aberration
Please take note that colors may vary slightly from the pictures due to the
nature of printing and other media used to show items.
In order to ensure you receive your order with tax freor lower tax upon import,we'll declare it as a “gift”with a lower value,if any import charges or fees are the buyer's responsibility.