Weekly updates of new styles, so stay tuned
Shipment:
When you place an order, please chooseashipping method and pay for the order including the shipping fee. We will send the items within7days once yourpayment is completed.
We do not uarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
Theshipping cost does not include any import taxes, and buyers are responsible for customs duties.
Returns:
We do our best to serve our customers the best that we can.
We will refundyou if you return theitems within 15 days of your receiptof the itemsfor any reason.However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
Warranty & Maintenance:
We offer the 1-month free replacement. Buyers mayrequestfor areplacement within 15 days fromyour receipt of theproduct.The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
We also provide12-monthfreemaintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.
Before returningtheitems, please confirm the return address and the logistics method with us. Afteryou give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
Dresses
Sizing or Fit Issues
As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately±1 inch in the specified measurements.
To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.
Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.However, if youbelievethat the item received isinwrong color, please contact us to see if a return or refund is possible.