free size
Other description
Shipment
When you place an order, please choose a shipping method and pay for the order including the shipping fee (“free shipping” is not need a shipping method). We will send the items within 15 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your products is inspected. Please note that buyers are responsible for all additional fees mays be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Returns
We do our best to serve our customers the best we can. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.
Size or fit issues
As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately+1 inch in the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.
Color mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. however, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Feedback
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.