Notes:
1. As an honest seller, we guarantee the dress will be 90%-95% same as original picture shown. If you want 100% exactly same, please forgive. No two exactly same leaves in the world. We can not guarantee, so please do not place the order if you still insist 100% similarity. Thanks for your understanding.
2. The wedding dress does not include any accessories such as veils, gloves, petticoats inside and so on. Bidding is only for the dress! If you want accessories, please contact us!
3. We suggest you choose lace up which is easier to adjust the size to fit your body better.
4. Dress can be made in custom size, color and design. We strongly suggest you find a professional tailor to measure for you carefully following the Custom Measurements Guideline before buying a gown online.
5. No ready–made dress. All the dress need to custom-made! The total time (from the date we receive your payment and measurements) will take 10-20 working days (urgent orders except).
6. Before placing an order, please read all of our listings carefully. If you have any question, please feel free to contact us. Thanks for your time and wish you a happy shopping.
Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, color difference can not be avoided. So we can not guarantee that the color of our products will be exactly same as the pictures you saw. Please understand. If you are very strict in color, please contact us firstly before you place an order. Thanks.
You can select a standard size from our size chart below, or you can offer us your own custom measurements as the format shown below.
For Custom Made Dress, please complete the format below and offer us when you place the order.
1. Bust = (cm/inches) |
2. Waist = (cm/inches) |
3. Hips = (cm/inches) |
4. Hollow to Floor Without Heel = (cm/inches) |
5. Natural Height = (cm/inches) |
6. Height of Heels = (cm/inches) |
7. Dress Closure (Zipper or Lace Up?) = (Usually We Recommend Lace Up) |
8. Dress Color (Please Select a Color No. from Our Color Chart): Color No. # |
9. Wear Date: |
When you place an order, we will offer all the shipping methods for you to select. Usually we select a safe, quick and cheap method for you and tell you the estimated delivery time. But sometimes we can not guarantee delivery time on all the international shipments due to differences in customs clearing times in individual countries which may affect how quickly your product is inspected. Usually it will not produce customs fees and some other extra fees for you because we will write a low value for the package. But sometimes it can not be avoided, they may collect the fees at the time of delivery. It is your duty for importing products to your country. We will not refund shipping charges for refused shipments.
1. UPS: 2-3 working days to arrive
2. DHL/ TNT: 4-6 working days to arrive
3. FedEx / EMS: 7-8 working days to arrive
1. Exchange&Return
We have an easy return/exchange process! If you are not totally satisfied with the item ( including quality problem and wrong size), you may return this item for a full refund ( excluding shipping charges).
Item must be returned within 3 days from the receipt day.
No Refund: Over 3 days still not returned.
Product must be unworn and in the original condition even after tried on for fit and size.
No Refund: Worn, Perfumed, Altered or without the original Brand&Labels.
No Refund: Custom-made Petite or Plus Size and Made to your specification.
It is buyers’responsibility to pay the return or exchange postage.
2. Sizing or Fiting Issues
As all of dresses are hand-sewn and customer tailored, the finished gown may vary by approximately ±1 inch in the specified measurements.
To ensure that your dress will still fit you perfectly, our tailors have created all of our dresses with additional fabric in the seams to allow minor size modifications to be easily. If you find the dress is not suitable for you and have any question, please contact us directly.
3. Color Mismatch
Sometimes there will be color differences because of different PC moniter, lighting, background and some other reasons. If you are very strict with color, please contact us firstly. We will try to meet your requirements.