Princess girl dresses ball gown with flowers cap sleeves jewel neck very attractive taffeta flower girl dress FD017

Return Policy

Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are customized made, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details. 

Our Cancellations Policy

- Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.

- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

Returning For Replacement or Refund

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Refund Policy

1.  Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. 

Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs.

Dress is the size you ordered but does not fit, then I am afraid that we cannot refund.

2. Color Issue

Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, so we cannot promise that the color of our products will be exactly the same as the picture you saw. There maybe a little difference of the colors. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped.

3. Overdue Issue

If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund.

4. Similarity Issue

Since we are OEM, we make the dresses according to the pictures, we cannot promise to make 100% same as the original pictures, but we can make at least 95% similar. For the real pictures of the dresses we have made, as all of our dresses are hand-sewn, there would be also a slightly difference as the original, hope you can understand this difference.

Return Process

1)  Submit a return request to seller within 15 days of your order’s shipment. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from my shop.

2)  Once our sellers has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3)  Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.